Privacy Policy

1. Introduction

LuxMarket.pk ("we", "our", "us") is operated by HYPERBLOCK (PRIVATE) LIMITED, registered at CP#96 4th Floor Raya Fairways, Phase 6 DHA, Lahore, Punjab, Pakistan (CUIN: 0330809).

We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.luxmarket.pk and make purchases from us.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

2. Information We Collect

We collect information you provide directly to us, information collected automatically when you use our Service, and information from third parties.

2.1 Information You Provide

2.2 Information Collected Automatically

• Device Information: IP address, browser type, operating system.
• Usage Data: Pages visited, time spent on pages, links clicked.
• Cookie Data: Session cookies, preference cookies, analytics cookies.

2.3 Information from Third Parties

We may receive information about you from third-party services such as payment processors, social media platforms (if you connect your account), and analytics providers.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders, including sending order confirmations and shipping updates.
• To manage your account and provide customer support.
• To send promotional communications (only with your consent).
• To improve our website, products, and services.
• To detect, prevent, and address technical issues and fraudulent activity.
• To comply with legal obligations.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Companies that assist us in operating our website and conducting our business, subject to confidentiality agreements.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with any merger, acquisition, or sale of assets.

5. Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie settings through your browser preferences.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When your data is no longer needed, we will securely delete or anonymize it.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to certain exceptions.
• Objection: Object to the processing of your personal data.
• Portability: Request transfer of your data to another service provider.

To exercise any of these rights, please contact us at [email protected].

9. Children's Privacy

Our Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of the Service after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us